Legal | Billing and Service

Payment Methods

Available payment methods are shown at checkout and may vary by region and risk controls.
Payments are processed through secure providers; card storage follows processor standards.
Subscriptions and domain renewals can trigger recurring or one-time billing flows.
Failed or disputed payments may trigger restrictions, suspension, or account review.

Refund and Cancellation Policy

Refunds may be granted for duplicate charges, billing errors, or legal entitlement.
Domain registration/renewal costs are generally non-refundable after registrar submission.
Cancellations apply prospectively and do not auto-reverse completed charges.
Mandatory statutory rights remain applicable where required by law.

Service Level Agreement

Target availability for covered managed services is 99.95% monthly, excluding valid exceptions.
Critical incident acknowledgment target is 15 minutes for qualifying severity events.
Credit remedies and claim windows follow contract-specific terms where applicable.
Signed enterprise contracts override this public summary where conflicts exist.

Read more (full Service Level Agreement)

Billing and service terms in day-to-day operations

This legal hub helps customers understand how payment methods, refunds, cancellations, and service commitments interact. In practice, billing rules influence account access, renewal continuity, and delivery planning for websites, domains, and platform services.

Before enabling recurring services or placing domain orders, review the linked policies for exceptions and claim windows. Clear expectations reduce disputes and help teams coordinate finance, support, and operational decision-making with fewer interruptions.

Check payment terms before activating recurring billing.
Review refund scope by service type and delivery stage.
Understand SLA limits, exclusions, and claim procedures.
Coordinate legal and operational teams on billing changes.

FAQ

Billing and service legal FAQ

Where should I check refund eligibility?

Use the Refund and Cancellation Policy for service-specific refund boundaries and exceptions.

Do billing terms differ for domains versus subscriptions?

Yes. Domain payments and recurring subscriptions follow different operational flows.

Domain operations can depend on registrar-side submission rules, while subscription services can include recurring cycles and renewal behavior. Always verify policy scope before activating or canceling service lines.

What should finance teams track to reduce billing disputes?

Track invoice status, renewal dates, payment method validity, and contract scope per service line.

Keeping these records current helps prevent avoidable interruptions, improves cancellation handling, and makes support interactions faster when clarifying payment history or refund eligibility boundaries.