RESELLER

Reseller Agreement

This agreement summary applies to partners reselling hosting, domain, and related platform services under their own customer relationships.

Last updated: March 18, 2026

RESPONSIBILITY

End-Customer Ownership

Reseller remains responsible for end-customer onboarding, disclosures, and first-line contractual compliance.

COMPLIANCE

Policy Flow-Down

Reseller must pass down acceptable use, privacy, abuse, and domain requirements to end customers.

RISK

Fraud And Chargebacks

Reseller is accountable for chargeback exposure and suspicious customer activity in their reseller portfolio.

1. Reseller Obligations

  • Maintain accurate customer records and cooperate with abuse and legal requests.
  • Implement clear end-customer terms covering AUP, privacy, and billing obligations.
  • Avoid onboarding clients in prohibited sectors or sanctioned jurisdictions.
  • Reseller assumes full responsibility for end-customer content, conduct, and legal compliance in reseller-managed accounts.

2. Commercial And Termination Terms

  • Pricing, commissions, and payment schedules follow reseller-specific commercial terms.
  • Persistent policy breaches may trigger suspension or termination of reseller privileges.
  • On termination, transition, migration, and outstanding payment obligations remain enforceable.
  • Reseller agrees to indemnify Zmirf for third-party claims, penalties, and costs caused by reseller or end-customer violations, to the extent permitted by law.

Best practices for sustainable reseller operations

Successful reseller programs depend on strong customer onboarding, policy alignment, and clear support ownership. Resellers should define onboarding checks, payment controls, and acceptable-use enforcement before scaling account volume. This reduces fraud exposure and improves long-term service quality.

When reselling hosting, domains, or platform services, legal obligations should be mirrored in end-customer agreements. Clear flow-down terms make abuse handling, billing disputes, and suspension decisions more predictable for all parties involved.

  • Maintain verifiable customer identity and contact records.
  • Apply fraud screening before activating higher-risk accounts.
  • Publish clear support and escalation paths to customers.
  • Review policy compliance regularly as account volume grows.

FAQ

Reseller agreement FAQ

Who is responsible for end-customer compliance?

The reseller remains responsible for end-customer compliance, account quality, and abuse cooperation.

What helps avoid reseller suspension risk?

Strong onboarding checks and clear policy flow-down to customers are essential.

Also maintain verifiable records, monitor fraud signals, and enforce clear support escalation paths. These controls improve operational stability and reduce legal and financial exposure as portfolio volume grows.

Should resellers document customer acceptance of policies?

Yes. Keeping evidence of policy acceptance is a practical compliance safeguard.

Documented acceptance helps resolve abuse, billing, and legal disputes faster. It also improves governance when reseller portfolios grow and multiple customer accounts require traceable contractual alignment.